TERMS AND CONDITIONS
LEGAL NOTICE AND CONDITIONS OF USE
DOCUMENT REVISED ON 05/14/2018
www.myskinbarcelona.com (MY SKIN BARCELONA) in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the general information data of the website is indicated:
Company name: BEGOÑA ERAUSQUIN MINAYO
Registered office: Sant Gervasi, 26, 08022 - Barcelona
PURPOSE OF THE LEGAL NOTICE
The Legal Notice regulates the conditions, access and use of the website, its contents and services, paid or free, made available to Users.
MY SKIN BARCELONA reserves the right to make the modifications it deems appropriate on its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear presented. or located on your website.
Any person who accesses this Website assumes the role of User, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.
Mere access to this Website does not imply any type of commercial relationship between MY SKIN BARCELONA (your name) and the User.
The Provider does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. The Provider will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or error-free.
Nor is it responsible for or guarantees that the content that can be accessed through this Website is free of errors or causes damage to the User's computer system (software and hardware). In no case will the Provider be responsible for losses, damages or harm of any kind arising from access, browsing and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.
The Provider is not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not responsible in any way for the falls, interruptions, lack or defect of telecommunications that may occur.
The Website is mainly aimed at Users residing in Spain. The Provider does not ensure that the Website complies with the laws of other countries, either totally or partially. If the User resides or is domiciled in another place and decides to access and/or browse the Website, they will do so at their own risk, they must ensure that such access and browsing complies with the local legislation that is applicable to them, not assuming the Provider any liability that may arise from such access.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data (LOPD), and with Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of the Organic Law 15/1999, of December 13, Protection of Personal Data (RDLOPD), the Provider undertakes to adopt the necessary technical and organizational measures, according to the level of security of the data collected, in order to guarantee the security of personal data and avoid its alteration, loss, treatment or unauthorized access.
As long as the User does not notify the Provider otherwise, it will be understood that their data has not been modified, that the User agrees to notify any variation and that they have the consent to use them for the specific, explicit and legitimate purposes for which they were obtained. . It may even be used for commercial personalization, operational and statistical purposes, and activities of its corporate purpose, expressly authorizing BEGOÑA ERAUSQUIN MINAYO for the extraction, storage of data and marketing studies to adapt the Content offered to the User. , and thus improve the quality, operation and navigation of the Website.
Similarly, the User has access at all times to modify, edit or delete the information provided, as well as manage their withdrawal directly, or by request addressed to the contact shown in the contact addresses section or by writing to MY SKIN BARCELONA , Passeig de Sant Gervasi, 26, 08022 - Barcelona, together with a copy of your ID or equivalent supporting document.
The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a license or express authorization by part of the authors. All the contents of the Website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.
The designs, logos, text and/or graphics that are not the provider's and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.
To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email: email@example.com
ORDERS AND PAYMENTS
It is very easy to buy in our store, you do not need a lot of time. Just select a product, add it to the cart, fill in your information and select a payment method
If you have any problem making the purchase or browsing the website, do not hesitate to contact us at firstname.lastname@example.org.
All orders come in a box so they won't get damaged. Inside it you will find the product in its packaging. If once the product is received it is damaged, contact us.
PAYMENT METHODS AVAILABLE ARE:
- Credit or debit card through the Caixa Addon Payments platform that guarantees maximum security.
We accept Visa, Mastercard and American Express debit and credit cards.
If you experience some kind of problem while paying:
- Try using another card
- Check that the code entered and/or the card details are correct
- Close the browser and try again
If the problem persists, contact us at email@example.com
SHIPPING AND DELIVERIES
- Shipments are made with a package which will be delivered with prior signature.
- Orders will leave our offices a maximum of 24 hours after payment.
- In the event that the delivery times are not compatible with your schedules, you can send the order to another address so that someone else can receive it for you.
- Our offices are located in Barcelona (Spain). The orders will be sent through the company Envialia.
Orders are delivered to the entire Iberian Peninsula (Spain and Portugal).
*No deliveries are made on weekends
RETURNS & EXCHANGES
MySkin Barcelona wants to give you the best shopping experience. If when you receive the order, it is in poor condition or is wrong (if it is not what you bought), you can make an exchange or refund and we will refund your money or we will make the change. We will also reimburse you for the return shipping costs.
HOW TO MAKE AN EXCHANGE OR REFUND?
- Contact us through the email firstname.lastname@example.org and indicate the order number, name and reason for making the change or return.
- The product must be sent in the same conditions in which it was received.
- The product must be sent to our offices at:
Passeig de Sant Gervasi, 26
t 93 417 75 54
- Once the package is received, the package will be examined to check if you have the right to change or refund, this will be communicated by email.
If you receive a product that is in a defective state, you must contact us at email@example.com within 30 days after receiving the order, attaching an image of the state of the product. We will give you a solution once the defective status of the order has been verified.
If you do not receive a product that was not the one purchased, you must contact us within 14 days of receipt, at firstname.lastname@example.org, attaching an image of the product and the shipping reference data. . We will give you a solution once the shipment has been verified.
In the event that the product must be sent back, MySkin Barcelona will bear the costs of the return. As soon as it is verified that the request is wrong, a refund will be made to the affected user.
The product must not be used and must be sent in its original packaging.
DO I HAVE TO PAY SOMETHING FOR THE SHIPPING OF THE PRODUCT?
All shipping costs associated with an exchange or return for a defective or erroneous product will be borne by MySkin Barcelona once we have received the product and approved the claim. If we approve the claim and proceed to refund the amount or make the change, the shipping costs associated with the return shipment of the order will be reimbursed via bank transfer, to the account number detailed by the buyer in the incident notification email .
DEADLINE FOR RECEIPT OF REFUND OR EXCHANGE:
Once the package has been returned to our offices, it is processed before proceeding to the approval of said return or change. The product must be shipped within 30 days of receipt of the order in the case of a defective product, and within 14 days of receipt of the order in the case of an erroneous product. It must not have been used and must be in its original packaging.
If your return is approved, a full refund of the merchandise price will be issued within 14 business days and you will be notified by email of the transaction. Once the refund is issued, you can expect it to be effective within 2-5 business days. In the case of a change due to an error in the shipment, the new product will be sent within 24 hours of receipt of the wrong product. A refund of shipping costs will be issued within 5 business days by transfer, to the account number indicated in the wrong product shipping notification email.
APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or Courts and Tribunals of (indicate the place, I recommend that it be your place of residence) related to its use.